It's entirely possible that our order confirmation email has ended up in your junk/spam folder or your email provider has blocked our email as spam. There has been numerous cases where the order was made with an email you don't usually use, or even a partner's email as it's connected to the payment type, so please ensure to check other inboxes before contacting us.
We get quite a lot of emails every day so we try to get emails replied to within 2-3 business days. We are a 10 person factory and so with only 2 people who can't sew so please bear with us until we get to your email. For urgent enquiries please phone us on (07) 3205 4211 during our business times.
Yes of course, as long as your order has not already been shipped. Simply call us on 07 3205 4211 and let us know which changes you would like to make. If you need to remove a product from your order, a refund will be processed. If you need to add additional products to your order, a payment request email will be sent to the email your have made your order with.