Returns and Exchange Policy
Due to the order process we cannot accept cancellations. We aim to process orders within 24 hours. Please ensure you select your products carefully.
Returns & Exchanges
We understand selecting the right style and size online can be a difficult one. For this reason, we welcome an exchange or full refund on online orders (excluding shipping charges) within 14 days of purchase provided the tax invoice can be produced, the original labeling is intact and items are returned in unworn condition.
To ensure you receive your preferred exchange choice please email firstname.lastname@example.org with your name, contact details, invoice number and details of the preferred replacement choice (item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment to our warehouse.
To return your preferred choice to you, a $10.50 Postage & Handling charge will be applied once we receive the item you wish to exchange. We will contact you to process your payment, please ensure K-Lee Designs has your contact details. The ‘Exchange or Faulty Items return form’ sent to you with your invoice must be completed and returned with your garments.
K-Lee Designs reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by K-Lee Designs a replacement item will be shipped where possible subject to stock availability or a full refund including postage will be issued.
- K-Lee Designs will not be held responsible if there is a delay in delivery.
- Customers will be responsible for the return shipping and handling charge.
- You need to send the original or a copy of receipt with you order.
- In the event that your product is lost in transit, K-Lee Designs will not be held liable and therefore recommends that you send all returns via Register Post.
- We ask that you allow 7 business days from the day you return your package for your account to be credited.
- All items must be returned within 14 days of original order.
- Items have to be returned unworn, with original tags intact.
- Due to health regulations we are unable to accept return of hair accessories, hosiery and undergarments unless deemed faulty or wrongly delivered.
- Shoes are final sale only and cannot be exchanged or returned unless deemed faulty or wrongly delivered.
- All returns must be sent back via registered post.
- Online purchases must be returned to the address below.
- Returns / Exchange are able to be processed through our K-Lee Designs retail store.
- We cannot guarantee that the item you wish to exchange your purchase for will be available.
- Refunds generally exclude shipping cost. If for some reason our quality control team missed a manufacturing fault or sent the wrong item, we will gladly provide you with a full refund (incl. shipping) or free exchange. The shipping cost will not be refunded on change of mind returns.
- No refunds or exchanges will be given on sale/clearance items for change of mind or incorrect size selection.
Enclose your receipt, Return/Exchange form and merchandise to:
Shop 13, 27-29 South Pine Rd
Brendale, Queensland, 4500
For further inquiries please email us at email@example.com